GOWN & PRODUCT INFO
Q: Do you take online order?
A: Our shopping site is scheduled to be launched in the next few months. Meanwhile, we do take online order through email. A Fit Guide will guide you the process of getting the measurement yourself. Don't hesitate to contact us if you have further questions.
Q: Which designers do you carry?
A: See our list of artists here.
Q: How do I measure myself?
A: View our Fit Guide.
Q: What is the price range of your dresses?
A: Our made to order couture dresses range from $700 to $2,000.
Q: Do you provide alteration services?
A: One time complimentary alteration service is offered for couture dress ordered at our local pop-up showroom event only. We do not offer alteration for online order. We recommend working with a skilled, seasoned tailor with a background in gown tailoring.
PAYMENT, DELIVERY & RETURNS
Q: What is the return policy?
A: Our couture dresses are made to order, and all sales are final. Items may not be returned or exchanged, and are not eligible for price adjustments.
Q: Do I pay for my dress at the time of ordering? Or do you accept partial payment?
A: We require that you pay the entire cost of the dress at the time you place your order.
Q: How quickly do your dresses arrive once I've placed my order?
A: From time of ordering, our made to order couture dresses take approximately 12-15 weeks to produce and deliver. It’s always recommended to ensure a delivery date with more than a month from the actual event date.
Q: What are shipping prices?
A: We offer free shipping for all couture dress order.
Q: How will the dress be shipped? Is there a signature required upon receipt?
A: Your couture dress will be shipped via UPS Standard. We require a signature upon receipt of the package and provide tracking information when your item is shipped.
Q: Can I try on the dress at Lumière Curation?
A: We host monthly pop-up showroom event in Southern California for you to try on and see the couture dress in person. Schedule an appointment at our upcoming events.
Q: How much time before my event should I book my appointment?
A: We advise that you book your appointment at least 5 months prior to your event date. Please take into consideration that extra alternations and fittings may take place after the dress arrives. Please inquire if your event date is close so we can better assist you. Besides, planning ahead gives you plenty of time for accessorizing!
Q: What should I bring with me to my appointment?
A: We suggest that you bring nude undergarments (i.e. strapless bra, underwear, and/or shapewear) and shoes to your appointment. You may want to bring an elastic hairband if you plan on wearing your hair up.
Q: I don't live near Lumière Curation. How can I obtain expert advice?
A: We offer email consultations! For more info click here.
Q: How do I know which size to order?
A: If you are unable to meet with our stylist for an appointment at our pop-up event, we recommend getting measured by a professional tailor and using our Fit Guide to best determine your size. A dress is always easier to be taken in than let out. Generally, alterations cannot increase the size of a dress, however, they can make a slightly loose dress fit perfectly. When in between sizes, always order the larger size, as a dress can easily be altered down, but rarely altered up. Lumière Curation is not responsible for inaccurate size ordering, or an incorrect size due to a customers change in size during the dress production period.